Set to employ 400 additional staff

United States-based business process outsourcing (BPO) firm, Alorica is expanding its operations in Mexico, as it further expands its Latin American and Caribbean network.

The company is adding 400 recruits to its operations in the Mexican city of Puebla, providing them the option of working from home, as it intensified its hybrid work situation. It is understood that most of the new hires will be bilinguals.

Even those who have no prior experience in the industry can also apply, reported Communicate Digital, citing company officials. Alorica launched a delivery centre in Puebla in August 2018 with talks that the BPO outfit was scouting for another location in the city.

In an interview with Nearshore Americas in 2018, Alorica’s region head for Latin America and the Caribbean Miro Batista explained that, “the cost of operating in Puebla allows us to be more competitive, offsetting the difficult challenges of operating in Mexico City, such as traffic, density, and globalisation”.

He argued that Puebla still had the “small-town” atmosphere without those hassles, noting that airlines were opening direct flights to Puebla, from Houston, Dallas, and Miami, which was really helping the nearshore business.

Alorica’s Mexico-based bilingual agents provide service in English to some of the company’s most important global clients –mainly in the field of telecommunications, financial solutions, and electronic commerce.

The BPO provider claims that more than 92 per cent of its senior executives in Mexico started out as agents. The company has offered numerous incentives to its employees, including health insurance coverage and paid leave.