In a move to improve customer safety and improve digital banking services, CIBC Caribbean has introduced Real-Time ATM Alerts, starting on November 29, 2024. 

This new feature will provide instant notifications for ATM withdrawals, deposits, and transfers and send them directly to customers via email or mobile phone.

The introduction of Real-time ATM Alerts aligns with the Bank of Jamaica’s (BOJ) regulations as part of the BOJ’s Minimum Automated Banking Machines Service-Level Standards. These alerts are designed to strengthen consumer protection and make it easier for customers to monitor their ATM activity, offering enhanced security and peace of mind.

Director of Personal & Business Banking — CIBC Caribbean, Owen Francis emphasised the importance of the new service to continuously improve the banking experience for clients.

“The introduction of Real-time ATM Alerts is part of our broader effort to ensure our customers feel secure and informed when managing their finances. This feature allows customers to instantly track their ATM transactions and helps in the early detection of any unauthorized activity. It’s another way we are making banking safer and more convenient,” he said.

Key benefits of Real-time ATM Alerts:

• Instant Notification – Receive alerts immediately after each ATM transaction.
• Enhanced Security – Quickly identify unauthorized transactions.
• Easy Account Monitoring – Stay updated on all ATM activity – withdrawals, deposits, and transfers.

To further engage customers, CIBC Caribbean will notify its clients of this new service via direct email, in-branch notices, social media channels, and online banking platforms. The initiative is aimed at making financial management more transparent and secure for every customer.