Business
JAM | Sep 23, 2025

Scotiabank hosts fraud detection training for clients in the west

/ Our Today

administrator
Reading Time: 2 minutes
Scotiabank Montego Bay Branch Manager, Rayon Clarke, presents a certificate of participation to client Marlene Shaw

Scotiabank recently invited clients from the western end of the island to participate in an engaging and informative evening focused on fraud detection, prevention and reporting.

The event formed part of the bank’s ongoing ‘Spot the Scam. Stop the Fraud’ campaign, aimed at educating clients about both common and emerging fraudulent schemes.

The initiative preceded a recent webinar also hosted by Scotiabank with representatives from the Jamaica Constabulary Force’s Fraud Squad Division, as well as the Bank’s Investigation and Customer Experience units. These efforts underscore Scotiabank’s commitment to financial security and client empowerment.

Client Herma Shand raises a question about protecting herself from fraudulent activity

During the session, clients were provided with practical tools and knowledge to help them recognise, prevent and respond to fraudulent activity. Real-world examples, ranging from well-known scams to more sophisticated schemes, were shared to help attendees better identify threats and take appropriate action.

“At Scotiabank, our clients’ financial security is a top priority,” said Saudia Jenkins, Branch Manager at Scotiabank. “By raising awareness and providing education, we are empowering our clients to be the first line of defence against fraud.”

Scotiabank client Donavan Evans delves into how he can prevent falling victim to fraud

In addition to the in-depth presentations, attendees enjoyed specially curated catering and were awarded certificates of participation in recognition of their commitment to financial literacy.

Scotiabank’s fraud education efforts will continue through its online webinar series and in-branch training sessions, ensuring that clients across the island remain informed and protected.

Scotiabank client Marlene Shaw speaks up with a question about staying safe from scams during the presentation

The Bank’s commitment to innovation and security was recently recognised with the Best Digital Bank award. Recent enhancements include a fully digital onboarding solution, allowing new clients to open deposit accounts entirely online and enhanced security features such as expanded Scotia Alerts for real-time transaction monitoring.

Custos Paul Muschett was also in attendance to share his views on fraudulent activity

These improvements are part of Scotiabank’s broader strategy to detect and block suspicious activity based on customers’ transaction patterns and behavioural habits.

Comments

What To Read Next