Make Your Mark Consultants is excited to host the 4th staging of its Business and Personal Etiquette Conference under the theme ‘The New Rules of Engagement’, scheduled for Thursday, November 6, at the Jamaica Pegasus Hotel.

This year’s conference will tackle the pressing issue of declining customer service in Jamaica by redefining standards of civility, professionalism, and excellence to shape a new culture of engagement across the nation.

Make Your Mark Consultants is taking direct action to combat persistent complaints about poor customer service, actively training leaders and professionals in this fundamental area of consideration. This premier event attracts managers, executives, entrepreneurs, and ambitious professionals, offering a strategic opportunity for organisations to invest in their teams’ professionalism and leadership.

The conference delivers practical transformation through critical skills: Customer Service Strategies: Participants will learn to exceed expectations, connect meaningfully with clients, and build long-term loyalty that elevates an organisation’s reputation. This training empowers professionals to transform service interactions.

Sharper Workplace Etiquette: Emphasising nuances like punctuality and communication tone, this improves team collaboration, efficiency, and overall workplace culture, fostering greater civility.

Professionalism & Resilience: The program equips attendees with vital strategies for maintaining composure, managing stress, and sustaining effectiveness in today’s demanding business environment, reinforcing a professional demeanour essential for excellent service.

Attendees gain renewed confidence, a stronger leadership presence, and unparalleled networking opportunities with top professionals from across Jamaica and the wider Caribbean. Testimonials highlight this impact; Nickiesha J. affirmed, “I have learnt a lot…The presenters were great. I am well satisfied and pleased with them”. Karla S.H. praised Make Your Mark Consultants for an “excellent collation of speakers and topics”.

These are not merely supplementary skills; they are essential for career and organisational success. Interpersonal and strategic skills distinguish leaders and high achievers. Investing in your team ensures they perform at their best, representing your organisation with pride and influence. This initiative supports the national imperative of renewal and accountability, as Prime Minister Dr Andrew Holness stated that “organisations can only remain relevant if they renew” and must deliver “outcomes, not announcements; by results, not rhetoric”.

Sharpening etiquette and leadership skills, particularly in customer service and civility, drives productivity, builds stronger teams, and secures the competitive edge your organisation needs to thrive.

Join Make Your Mark Consultants this November to explore ‘The New Rules of Engagement’ and acquire strategies that will translate directly into workplace impact, elevating your professional standing.

For details and registration, visit www.makeyourmarkgroup.com.