EPIC Technologies is making inroads in the Caribbean insurance market with its middleware solution, EpicBRIDGE™, which aims to address critical inefficiencies in the industry.

Currently deployed in Jamaica, Barbados and Saint Martin, the platform automates data transfer and streamlines workflows between loss adjusters, insurance companies, and brokers. As a result, it eliminates manual processes that cause delays and errors in claims management.

EpicBRIDGE™ seamlessly integrates with underwriter systems to automate key processes. This includes the automatic appointment of assessors, real-time tracking of report statuses, validation of completed reports, and the seamless processing of claims transactions. By creating a unified ecosystem, the solution drastically reduces processing times and operational costs for all stakeholders.

“In the insurance industry, delays in claims processing directly impact customer satisfaction and operational profitability. The traditional back-and-forth between adjusters, brokers, and insurers is a primary source of these delays,” explained Donovan Morgan, CEO and managing director at EPIC Technologies. 

“EpicBRIDGE™ was developed to dismantle these silos. It’s not just a software link; it’s a strategic operational tool that ensures data flows securely and instantly, enabling faster claims resolution and allowing our clients to dedicate more resources to service and growth,” he added.

EpicBRIDGE™ automates the entire lifecycle of a claim from assignment to settlement, including assessor appointments and report validation. It facilitates secure, high-speed communication and provides all parties with real-time status updates, eliminating phone and e-mail tag.

The platform seamlessly integrates with existing underwriting systems to validate policy details and coverage in real-time, reducing errors.

EpicBRIDGE™ improvesoperational efficiency by standardising workflows, reducing manual data entry by up to 50 per cent, and providing audit-ready logs for compliance. Itcan be deployed securely across the Caribbean and is adaptable to new regulations and emerging technologies.