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CRI | Jul 23, 2021

Amazon expanding operations in Costa Rica

/ Our Today

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Online retailing giant to hire 2,000 customer service agents locally

The American online retailing giant Amazon is currently expanding its operations in the Central American country of Costa Rica.

To this end, Amazon is ramping up its operations in Costa Rica to hire more than 2,000 customer service agents. The good news comes as Costa Rica reels from a record slump in one of its primary economic earners, tourism, which has been rocked by the COVID-19 pandemic.

The US online retailer installed its customer service centre in Costa Rica in 2008 with just 75 employees. 

“Today we have more than 15,000 specialised collaborators,” said Alejandro Filloy, Amazon’s director of customer service for Latin America.

A few of these new hires will operate from the company’s call centre in Heredia and Calle Blancos, a canton in the province of San Jose, while others would work from home.

“We want to thank its (Amazon) commitment to the development of quality jobs in our country, particularly at this time.”

Costa Rica’s Labour Minister Silvia Lara 

Amazon has not clarified how many of them would work from the office and how many would work remotely. However, the agents will provide customer services round-the-clock in English, Portuguese, or Spanish.

Earlier in February, the retailer’s cloud subsidiary Amazon Web Services (AWS) also expanded operations in Costa Rica, launching a new customer support centre in America Free Zone, Heredia.

Costa Rica’s Labour Minister Silvia Lara was delighted by the announcement that Amazon is seeking to hire more than 2,000 customer service agents locally.

“We want to thank its (Amazon) commitment to the development of quality jobs in our country, particularly at this time,” Lara said

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