It has been a harrowing few weeks for CSport as subscribers remain disgruntled at the app’s failure to perform.

When a prospective user goes to download the CSport app, they will see in the description, “CSport is committed to giving unprecedented access to your favourite leagues. From the NFL to Euro Nations League, simply login to stream your favourite leagues from our CSport and CSport2 channels.” 

However, in reality, the app has been conclusively disappointing as it fails to deliver.

Sports journalist Karen Madden posted on X, formerly known as Twitter, on Saturday, 

“People out here watching EPL on cable for years. Out of nowhere comes @CSportMedia bought rights, collect subscriptions, only to be an epic failure. Give us back our money. @premierleague these people cannot manage the product.”

Former deputy commissioner of police, Mark Shields, reposted Madden’s tweet, stating: “The EPL sold to Sky and TNT Sports TV rights over four years for its UK television USD$8 billion. I had always puzzled how @CSportMedia can sustain the rights on a cheap subscription alone and no commercials. It was only a matter of time before it was taken down.”

Madden posed this question after the initial post:  “When you collect people money and fail to deliver the product then ghost them, nuh chap people get chap?”

The subscription fees listed by C-Sport are: US$3 for the weekly pass, US$7.99 for the monthly and US$77.99 for the annual. The app currently has a 2.8 out of 5 star rating on Google Play Store, with similar complaints being made there.

 Her post garnered the attention of hundreds of X users, who were also in agreement with her. Many of them expressed a desire for a refund, if the services being paid for remain inaccessible.

Arsenal fans were left high and dry after this weekends’ football match between Arsenal and West Ham United, where Arsenal won by a sweeping 6 goals to West Ham United’s nil.

Here are a few poignant reactions:

“We are furious. Missed Arsenal’s emphatic win!”

“@Premierleague please investigate @CSportMedia…another weekend and paying customers can’t watch the games on their website.”

“@premierleague @BCJamaica We need back our money and our local channel to watch the games or provide us with a better alternative please.”

There was no comment from C-Sport, except this post on its X account: “We apologise for the inconvenience and appreciate your patience as we work to resolve the issues,” with the photo above attached.

No other update has been sent out from C-Sport or Verticast on the matter.

Since Our Today posted the story, ‘What is going on with Verticast and ELP games’ on February 4, the woes continue and now there are people wanting to just do away with the app altogether and have their subscription refunded.