Energy and internal environment quality specialist embraces customer centric approach

Jamaican indoor environment control company CAC 2000 Limited (CAC) has announced the appointment of its first director for customer experience, Colin Roberts.

Roberts assumed his new position effective November 1, 2021. He brings over two decades of experience to CAC 2000, which has been listed on the Jamaica Stock Exchange since 2016.

As a founding executive director, Roberts has served in many capacities including chief technical officer responsible for sales, projects and engineering.

An engineer by training, Roberts holds a Bachelor of Science Degree in Electrical and Computer Engineering and a Master of Business Administration (MBA) from Nova University.

He augmented his education through the Harvard Business School Key Executive Programme and the Kellogg School of Management Leadership Development Course.

In welcoming Roberts to his new role, CAC 2000 CEO Gia Abraham noted that, “in keeping with our company’s renewed vision, CAC is committed to delivering on our promise of improving peoples’ lives by excelling, as the leading experts in Energy and Indoor Environmental Quality (IEQ). With deep technical knowledge, excellent communication skills and strong customer relationships, Colin is perfect for this new role which seeks to enhance the customer experience through the smooth delivery of projects and service”.

For his part, Roberts said: “In support of our strategic vision, I am delighted to embrace a customer-centric approach that includes focus on our people development, operational efficiency and diversification. Our systems, procedures, products and services are designed to uniquely serve our commercial, government agency, SME and residential customer needs.”

Continuing, Roberts said: “We see that there exists a myriad of opportunities to improve the lives or livelihood of our customers by taking a customer-first approach to the development of solutions in the area of energy and IEQ.” 

Widely known and respected for the provision of air conditioning systems, CAC offers consultation, design, sourcing, installation and servicing of a wide range of efficient air purifiers, filters and cooling systems.