Citi has been recognised as the ‘Best Corporate/Institutional Digital Bank’ in Jamaica by Global Finance magazine in the 23rd annual World’s Best Digital Banks in Latin America awards. Citi received top awards in 26 out of 32 award categories in Latin America.

Citi won the ‘Best Corporate/Institutional Digital Bank’ award in Argentina, Bahamas, Brazil, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Panama, Paraguay, Peru, Puerto Rico, Uruguay and Mexico (Citibanamex). 

Additionally, Citi received a total of ten awards in the regional sub-categories that recognised digital products and services offered to clients, including its trade finance services, investment management services, information security, mobile banking app, and website.

“We are extremely proud of this recognition, for the third consecutive year, as we continue to provide our valued clients with end-to-end digital solutions in support of our clients’ business requirements”, said Jamaica’s Citi country officer, Eva Lewis.

Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.

Citi continues to invest in and strengthen clients’ end-to-end digital experience across payments, liquidity, and trade finance and working capital management. 

“Treasury efficiency continues to be at the center of Citi’s digital agenda for clients. As data becomes more critical for treasurers and CFOs, Citi´s Treasury and Trade Solutions is committed to helping clients drive their digital adoption across Latin America and connect directly to the bank via CitiConnect APIs that leverage machine learning; artificial intelligence; instant payments, including wallets, QR codes & Open Banking. We are also deploying our new and advanced CitiDirect platform for self-service including account opening, statements and billing,” said Driss Temsamani, Citi Latin America’s digital head.

“Citi’s offering aims to assist clients in their decision making, cash forecasting, liquidity management, working capital, risk management, fraud and cybersecurity,” he added.

Citi digital onboarding platform has been expanded into 12 countries throughout Latin America and the bank has launched the Citi Digital Account in seven of those markets. The platforms leverage innovative digital capabilities such as electronic signatures and digital product activations, which are available across the region. Citi is one of the leading banks in Latin America to offer digital solutions to institutional clients with the goal to make it easy, convenient, and secure to manage accounts.

List of awards

Best Corporate/Institutional Digital Banks regional sub-category awards:

• Best Online Investment Management Services
• Best Online Cash Management Services 
• Best Trade Finance Services
• Best Online Treasury Services
• Best Information Security and Fraud Management
• Best Mobile Adaptive Site
• Best Mobile Banking App 
• Most Innovative Digital Bank
• Best Open Banking APIs
• Best SME Banking