As banking and Government services become increasingly digital, greater measures must be put in place to ensure Jamaica’s senior citizens are not left behind, says Opposition Spokesperson on Gender Affairs, Persons with Disabilities and the Elderly, Denise Daley, MP.

Making her contribution to the 2026 Sectoral Debate in Parliament, Daley warned that while technology has improved efficiency, it has also created new barriers for many elderly Jamaicans who struggle to access essential services. “Technology undoubtedly brings efficiency. However, efficiency should never come at the expense of accessibility.”

Daley noted that many senior citizens do not own smartphones, have reliable internet access or possess the digital skills required to navigate online banking and Government platforms.

As a result, she said, many are forced to depend on relatives, neighbours or even strangers to access their pensions and other financial services, often placing themselves at risk by sharing sensitive banking information. “Some are forced to hand over their bank cards and reveal their PINs because they simply have no alternative. No Jamaican should have to compromise their financial security simply to access their own pension.”

To address the growing digital divide, Daley proposed that every cashless banking facility and every Government office providing digital services have trained customer service representatives available throughout business hours to assist elderly persons.

She said these officers should be clearly identified and supported by visible signage so that senior citizens can confidently access assistance when needed.  “Support should never depend upon luck or the kindness of strangers. It should be part of the service itself.”

Daley also urged policymakers to ensure that the country’s digital transformation remains inclusive and accessible to all Jamaicans. “Cashless banking must never become people-less banking. Nor should it become defenceless banking.”

She said modernising public services should not come at the expense of the nation’s elderly, who deserve to access essential services with dignity, independence and security after a lifetime of contributing to Jamaica’s development.