Digicel boosting call quality across the Americas
/ Our Today
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Durrant Pate/Contributor
Regional telecoms provider Digicel is improving the quality and security of its mobile phone network’s international voice calls across 24 markets in the Americas.
This is being done with the help of e&, formerly branded as Etisalat, which is a UAE state-owned telecommunications company. It is the 16th largest mobile network operator in the world by number of subscribers.
Digicel is partnering with e&, which will manage its inbound and outbound international voice traffic, especially as telecom fraud continues to evolve and get more sophisticated. Under the deal, e& will manage Digicel’s inbound and outbound international voice traffic, especially as telecom fraud continues to evolve and get more sophisticated.
The partnership is a strategic move for Digicel to adapt to industry changes, such as the growing use of internet-based calling apps (OTT services) and Voice over LTE (VoLTE). Working with e& allows Digicel to cut costs, simplify infrastructure, and strengthen its position in the market.
Greater protection with AI-powered technology
Digicel plans to deploy AI-powered fraud detection and prevention tools that provide real-time monitoring, quicker threat responses, and stronger security. This move is aimed at protecting customers and the wider telecom ecosystem.
By combining strengths, e& and Digicel are aiming to set new standards in call quality, operational efficiency, and fraud prevention—laying the foundation for smarter, safer, and more scalable telecom services in the future.
Commenting on the partnership, Nabil Baccouche, group chief carrier and wholesale officer at e& explained that, “This partnership helps us raise the bar in international voice services while keeping our networks safer. It also supports our strategy to expand globally, especially as we build out our wholesale hub in Miami.”
For his part, Liam Donnelly, chief business officer at Digicel Group said the collaboration not only boosts service delivery but also opens the door for more international business opportunities.
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