World | Jan 26, 2022

eBook details how Jamaica, Nicaragua and Honduras blazing a trail for Digital CX

/ Our Today


Nearshore Americas has published an e-book that offers eye-opening insights on how BPOs can provide high-quality customer experience (CX) services at a cost-effective price from Jamaica, Nicaragua, and Honduras.

The eBook, which has been prepared in collaboration with ibex Global, gives a complete overview of essential considerations for buy-side industry stakeholders considering entering these three emerging markets for the first time. It focuses Nearshore’s most essential ICT infrastructure considerations, and casts light on the availability of skilled workers, data centres, bilingual abilities as well as business environment in each of the countries.

This eBook serves as a ‘ready reference’ for those BPO providers seeking to provide the best CX services at an affordable price in Jamaica, Nicaragua and Honduras. In addition, the eBook gives a unique insight into how BPOs can capture the newly graduated talent within Jamaica, Nicaragua and Honduras to offer a compelling career trajectory and training opportunities.


Citing the Global Competitiveness Index published by the World Economic Forum, Nicaragua has better infrastructure than many of its neighbours. The Central American country is home to plenty of people who can speak English fluently.

There are 30,000 Creole English speakers and 20,000 Standard English speakers in Nicaragua, while Honduras enjoys excellent time zone alignment with the United States. It is barely two and three hours journey from the US cities of Miami and Houston respectively, while Honduras also hosts the highest number of bilingual schools in all of Central America.

The eBook outlines how the Honduras’ main cities, Tegucigalpa and San Pedro Sula, are faring in the global services industry. The book also examines cloud infrastructure and use from BPOs in these three markets, delving into cloud solution provision and application.


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