Energy minister reports 300 complaints from JPS customers within 24 hours of email addresses being launched
Vanassa McKenzie / Our Today
Energy Minister Daryl Vaz says his ministry has received roughly 300 complaints from customers of the Jamaica Public Service (JPS) since the launch of dedicated email addresses to take customer complaints on Tuesday, August 20.
JPS customer complaint email addresses were established to streamline the process by which the Ministry receives information from customers who have received incorrect electricity bills over the recent billing period after Hurricane Beryl. This comes after several customers to social media and other forums to report a spike in their electricity bills.
Vaz while giving an update on the government’s response to these complaints at a press conference on Wednesday, August 21, said he anticipates a high volume of complaints from JPS customers.
“We have about 300 already, not to mention how many I have on my phone. It looks like the entire JPS customer base has my cellular number, and when they can’t get any answers or any joy, they come to me, and I try to help each and every one of them as they come to me because I understand the frustration and the anger,” he said.
Customer who believe that they have been unfairly billed by the power company are being encouraged to submit their complaints to [email protected]. Meanwhile, customers who have concerns with the Office of Utilities Regulation (OUR) are being encouraged to submit their complaints to [email protected].
The government is also now moving to conduct a special audit and investigation into the electricity bills published by the Jamaica Public Service (JPS) in the aftermath of Hurricane Beryl which passed on July 3.
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