Leading communications and entertainment provider Flow is reassuring Jamaicans that preparations are far advanced to maintain its network resilience during the passage of Hurricane Beryl. 

As part of its comprehensive Business Continuity Management (BCM) system, Flow implements extensive disaster preparedness measures throughout the year to mitigate the impact of hurricanes and other potential crises. 

The company said it has activated its Local Crisis Management Team (LCMT), which is responsible for preparing customers, staff, and its network infrastructure for a worst-case scenario from Hurricane Beryl. 

“Our extensive preparations for the 2024 hurricane season reflect our commitment to ensuring uninterrupted communication and services for our customers. We are dedicated to prioritizing customer connectivity and are well-prepared to respond effectively to any challenges that may arise,” stated Michael Brown, Flow’s director of technology operations. “We encourage all Jamaicans to take the necessary precautionary measures and rest assured that Flow is doing its part to keep the nation connected.”

Brown added that traditionally, May is Flow’s hurricane preparedness month, where it conducts hurricane simulations which includes testing the response capabilities of its key operational areas. The company also ensures there is a backup power supply island-wide to provide continuous service to customers in the event of a disruption to the public electrical grid.

Jamaica is expected to begin feeling the impact of Hurricane Beryl by Wednesday morning as the country is currently under a hurricane warning.

Brown also pointed out that infrastructure theft and vandalism remain a huge challenge, even during natural disasters, and encouraged residents to help their community stay connected by being vigilant and monitoring any irregularities. 

If there are emergency reports or queries, members of the public can contact Flow at 1-800-804-2994 (residential) and 1-800-744-0222 (business).

Flow reaffirmed that it remains steadfast in its mission to keep the island connected, resilient, and prepared for any eventualities during the hurricane season and beyond.