In response to Hurricane Melissa, Flow is rebuilding Jamaica’s communications infrastructure with stronger, future-ready technologies that will accelerate long-term digital growth.

While parts of Flow’s network sustained significant damage, restoration efforts are being treated as an opportunity to modernise and improve resilience. 

Since the passage of the Hurricane, the company has introduced satellite-backed solutions such as Flow Essential—a Starlink-enabled emergency text messaging service and other rapid-response innovations such as voice-over-Wi-Fi calling, which allows direct calls without the use of mobile apps. It has also implemented community connectivity hubs and complementary SIM cards and data plans for customers in the worst-impact areas as it aims to maintain essential connectivity while permanent repairs proceed.

“Our network is being rebuilt not just to recover, but to propel Jamaica forward. We were first to restore connectivity in the areas that fell within the storm’s direct path, and we did this using the most modern and sophisticated tools available globally. This is a clear demonstration of our mindset and ambitions as we look to the future of our business in Jamaica,” said Stephen Price, vice president and general manager, Flow. 

“For more than a decade, we have been investing heavily in expanding and strengthening our subsea, mobile, fixed and business networks, and that commitment is unwavering. Additionally, the innovations and back-up systems that we have also implemented are here to stay and will ultimately result in a more resilient, seamless and stable experience for our customers.”

Noting investments in expanded LTE coverage, back-up power and improved redundancy, Price said that forward planning bolstered Flow’s ability to maintain connectivity in some locations during the storm and accelerate recovery efforts. The company will also continue to implement its long-term programme that will relocate core infrastructure below ground, thereby reducing vulnerability to future storms.

“As we introduce new technologies and continue to strengthen our core network, we’re working hand in hand with government partners, regulators, and key stakeholders to ensure every phase of this rollout is coordinated, efficient, and built to serve the long-term needs of our people and businesses,” added Price.

The telecommunications giant says it remains focused on rapid restoration, strengthened resilience and supporting Jamaica’s economic recovery.

Investments in fibre expansion, redundancy, and next-generation mobile technologies will ensure Jamaica has a network capable of supporting innovation, growth, and new opportunities.