Dedicated support to empower small businesses with better connectivity, smart solutions, improved product options

Telecoms giant Flow today launched a new business segment, Flow Business Jamaica, to deliver dedicated, customised, smart ICT solutions to small businesses. 

The new business segment will provide dedicated support as part of a major transformation that will empower small businesses with better connectivity, Smart Solutions, improved product options and around-the-clock client support. The new Smart Solutions from Flow Business Jamaica includes bespoke website creation delivered in less than a week with the option to add an online shop, plus a Digital Helpdesk, 24/7 technical and digital assistance beyond products and services to include digital tools, hardware and software.

The company will also provide a professional email service, up to 10GB of cloud storage for each account and security features including advanced spam filters. The company will also provide 24/7 customer support, new and improved broadband and mobile offerings, as well as free access to collaboration tools including professional emails, Microsoft Teams, LinkedIn and WhatsApp.

Once clients are set up with their own website, Flow Business Jamaica can create personalised email campaigns to send to up to 10,000 customers, plus additional digital marketing support via Google Ads and search engine optimisation. Flow Business Jamaica is meant to empower barber shops and salons, cafes and eateries, community shops, contractors, entrepreneurs and all self-starters to achieve growth.

Small businesses to benefit from Flow Business Jamaica

Speaking at the launch, Stephen Price, country manager for Flow Jamaica, said: “Flow Business Jamaica is being launched to create an enabling environment for small businesses. We want our hairdressers and barber shops to have the same chance of success as large enterprises.”

Sharing that the company’s support of this critical group had steadily increased over the years to include an array of solutions, an expansive partner channel, webinars and workshops, Price referenced the rapid digitisation over the past year and its impact on small businesses as a pivotal moment to enhance its support.

“Small businesses are reeling from the impact of the COVID-19 pandemic. Many are not able to quickly adapt to the changing marketplace, transform their business to digital – including the creation of an online presence – and increase efficiencies to grow,” Price said.

Dwayne Walters, senior manager, SME & Partner Channels, who also spoke at the launch, highlighted the need for small businesses to transform.

“The COVID-19 pandemic has produced a leap in digitalisation and for local small businesses and start-ups, in particular, it presents an opportunity for them to retool using tailor-made technologies and to rethink their digital strategies,” said Walters.

He continued: “We have seen first-hand a surge in the past months, with regard to the demand for capacity and bandwidth, along with the need for a reliable ICT infrastructure. We introduced these new Smart Solutions to support this critical sector that is the lifeblood of our economy.”

Stating that a review of its suite of products led to the simpler, more affordable and tailored ICT solutions being introduced, Walters shared: “We understand the pain points and challenges that these businesses face and so we are excited to provide solutions and services that will increase efficiency in their day-to-day operations.”

According to Price, Flow Business Jamaica is here to help these businesses to transition seamlessly in the digital era with simplicity and affordability, by providing the best solutions to supercharge their growth.