Telecommunications provider Flow has implemented rebates for more than 230,000 fixed service customers who experienced downtime caused by Hurricane Melissa, which struck the island on October 28.

While several areas maintained service throughout the storm, many communities—particularly in Western Jamaica—experienced significant outages as Flow’s infrastructure sustained extensive damage.

The rebates form part of a broader suite of customer-focused initiatives implemented before and after the hurricane. Ahead of the storm, Flow provided all mobile customers with 1GB of complimentary data and reassured customers with outstanding balances that no disconnections would occur, ensuring Jamaicans could remain in contact with loved ones. Immediately following Melissa, Flow teams visited some of the hardest-hit communities, distributing free SIMs, free data plans, and free phones to help residents reconnect during recovery.

Customer Experience Director, Nyree Coke, said the company remains committed to easing the burden on affected customers.

“Our customers have been through a difficult period, and we know communication is essential during times like these,” said Coke. “These rebates are part of our commitment to stand with our customers and communities as they rebuild. We will continue to prioritise compassion, transparency, and support as we restore services across the island.”

Flow confirmed that all fixed-line customers whose services remain offline will automatically receive proactive rebates. These rebates will be calculated from October 29, 2025, until the day before service restoration and customers will continue to receive monthly rebates until their service is fully restored. Customers will be notified via email and SMS each time a rebate is applied. 

Flow further advised that November rebates will be reflected in the December bill. There are also two additional rebates scheduled for the periods November 21-December 8 and December 9-December 23. These rebates will be reflected in the January 2026 bill. 

Flow is encouraging customers with active services to maintain regular payments to keep accounts in good standing. This ensures smooth application of rebates and prevents disconnections related to overdue balances predating November 1. 

Flow added that its technical teams are working closely with national emergency agencies and utility partners to accelerate restoration. As commercial power is restored, Flow technicians are deployed immediately afterwards to bring services back online.