Self-service kiosks are to be installed at high-traffic Government entities including the Registrar General’s Department and Tax offices island-wide to provide a more convenient way for customers to complete various tasks.

The kiosks will allow customers to make applications, track applications, and complete other types of transactions.

Minister without Portfolio in the Office of the Prime Floyd Green made the announcement yesterday (May 16) during his contributions to the 2023-2024 Sectoral Debate.

“By allowing customers to complete transactions on their own, it reduces the dependency on our customer service representatives and therefore, Madam Speaker, allowing them to attend to more difficult customer-service related issues,” said Green.

He shared that the Government already installed the first self-service kiosk at the RGD head office, and customers have expressed their appreciation. As such, they will move to install more kiosk machines island-wide.

“This will significantly expand the reach of the services of the RGD, and ensure that they are readily available and accessible to all our customers, reducing the need to come to a physical RGD location to conduct RGD-related transactions,” said Green.

The Agency also installed the Automated Customer Queuing system at five (5) locations – Mandeville, May Pen, Santa Cruz, St Ann’s Bay, and Portmore Regional and Branch Offices.

According to the Minister, 80 per cent of all locations now have queuing systems. He shared that this has cut wait time by 21 per cent across all branches.

To further improve customer service at the RGD, the Government also installed free Wi-Fi at 10 locations island wide to make the wait time more bearable for customers.