JAM | Jun 2, 2023

Gov’t looking to expand BPO sector

/ Our Today

Reading Time: 3 minutes

Minister of Industry, Investment, and Commerce Aubyn Hill says the business process outsourcing (BPO) sector is a vital asset to Jamaica’s labour force that the Ministry wants to expand.

Hill said it is estimated that the BPO sector contributes approximately $136 billion to the Jamaican economy annually, noting that this is equivalent to about six per cent of gross domestic product (GDP) annually.

“It is a sector which the Ministry has a special interest in expanding; BPO is vital to us. We have to find new areas and new ways to employ our people, and the skills business, the knowledge business is where we are going to have to expand,” he informed.

Minister Hill addressed the official opening of the 76 Red Hills Road (RHR) Business Centre in Kingston on Wednesday (May 31).

Minister of Industry, Investment and Commerce, Senator Aubyn Hill (second left), and Member of Parliament for St Andrew North Central, Karl Samuda (right), celebrate as matriarch of the Lee Family, Icyline Lee (third left) cuts the ribbon to officially open the 76 RHR Business Centre in Kingston on Wednesday (May 31). Also sharing the moment are (from left) AVP Service Delivery and Country Manager, Sutherland Global, Claude Duncan and Directors of the Lee’s Group – Patrick Lee, Ronald Chai, Sharon Lee-Hendrickson, and Sarah Chai. (Photo: Donald De La Haye)

Senator Hill emphasised that training and upskilling of citizens is critical to creating a fit-for-purpose workforce to respond to the demands of the modern labour market.

“This Jamaica Business Ministry aims to change significantly how we do business. We must, therefore, continue to educate our people. We are looking to ensure that we train more,” he emphasised.

The Lee family are the owners and operators of Lee’s Food Fair, Lee’s Family Pharmacy, The Boulevard Super Centre, and the newly approved Special Economic Zone (SEZ) 76 RHR Business Centre.

It is approximately 140,400 sq. ft. and includes 97,200 sq ft. of BPO facilities, which will yield roughly 1,800 direct jobs with additional indirect employment. There is also a plaza strip of 43,170 sq. ft. on site, comprising fast-food restaurants, and retail and merchant shops.

Minister of Industry, Investment and Commerce, Senator Aubyn Hill (right), with Directors of the Lee’s Group (from left) Patrick Lee and Sharon Lee- Hendrickson. The event was the official opening of the 76 Red Hills Road (RHR) Business Centre in Kingston on Wednesday (May 31). (Photo: Donald De La Haye )

In offering congratulations to the Lee Family on this new addition to its chain of businesses, Minister Hill lauded them for their contributions to national development.

“This initiative is a significant investment within the Red Hills Road community and within the context of the Special Economic Zones and the business process outsourcing [sectors]. This investment is an approved SEZ development business centre and is an important addition to Jamaica’s economic growth efforts,” he said.


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