World | Nov 24, 2020

Hinduja Global to hire thousands worldwide, including from Jamaica

/ Our Today

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India-headquartered business processing outsourcing company, Hinduja Global Solutions (HGS) has revealed plans to hire thousands of workers in its operations around the world, including in Jamaica.

The decision to add more staff comes as HGS is experiencing strong pipeline orders given the company’s growing clientele.

HGS Chief Financial Officer Srinivas Palakodeti has disclosed that the company intends to hire more than 3,000 workers in the second half of the current fiscal year.

HGS plans to allow most of its new hires to work from home given the COVID-19 safety protocols.

No details were given about the number of workers the company intends to hire in Jamaica, but Palakodeti has emphasised that the new hires would be based on the increased pipeline deals in the countries in which it operates.

HGS plans to allow most of its new hires to work from home given the COVID-19 safety protocols. In the United Kingdom, HGS is going to add 700 new staff this year. All of them will be remote-workers operating from their home.


Palakodeti boasted about the big deals which the Bangalore-based firm has recently won, pointing out that in the UK HGS has won a short-term project related to COVID-19 from one of the government departments. In addition, the company is winning new kinds of customer services, such as online reputation management services, which is a growing segment of the business.

HGS’ quarterly profit jumped 65 per cent in the last fiscal quarter. HGS has a staff complement of nearly 40,000 workers globally with nearly half of that number operating out of India.

The American operations combined with the operation in Jamaica account for about 18.8 per cent of its global workforce. HGS also has operations in Canada and the Philippines.

Partha Desarkar, HGS Executive Director and CEO. (Photo: Twitter @lifeathgs)


Hinduja Global Solutions, the BPO arm of the diversified Hinduja Group, earlier this month reported a 65.6 per cent rise in consolidated net profit. Profit after tax rose 65.5 per cent year-on-year to Rs 813.2 million for the quarter.

This is the highest-ever reported by the company. The profit was boosted by a one-time tax reversal charge.

HGS Executive Director and CEO Partha DeSarkar reported that, despite the current market environment, the company continues to see big demand from clients, adding “we won new business or expanded contracts across verticals in Q2, including signing of one of HGS’ largest engagements in the UK public sector to be delivered in a [email protected] model”.

DeSarkar pointed out that the company’s sales pipeline for the second half of the fiscal year looks strong, and with open enrollment and the holiday season coming up, he is confident of a good FY2021 performance. As of September 30, 2020, HGS had 235 core BPM clients and 699 HRO/payroll processing clients. 


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