Hurricane Melisa wrought tremendous damage to Jamaica in areas where many of its world-renowned resort hotels operate.

With winds of 300 kilometres/hour, incessant rains, and power outages, the Category 5 hurricane impacted many hotels, rendering many of them unable to operate at their established high standards with guests not enjoying amenities and described services.

It will take some time  before many of the hotels recover and make necessary repairs.

To this end Hyatt hotels in Jamaica has taken the decision to suspend operations and are not accepting new reservations through January 31, 2026.

Hyatt is ensuring it is able to offer its guests a premier service ping for prudence and taking time to rehabilitate and take care of its structures.

A statement from the Hyatt Hotels Corporation concerning its resorts in Jamaica read:

“We are grateful to share that all colleagues and guests at Hyatt hotels in Jamaica are safe and accounted for following Hurricane Melissa. Our hearts are with everyone across the island of Jamaica.

Our immediate priority has been the well-being and comfort of guests staying at Hyatt resorts.

We are conducting a detailed assessment to determine the extent of the physical damage to all properties. At this time, the following hotels in Jamaica have temporarily suspended operations and are not accepting new reservations through January 31, 2026:

• Breathless Montego Bay Resort & Spa
• Dreams Rose Hall Resort & Spa
• Hyatt Zilara Rose Hall
• Hyatt Ziva Rose Hall
• Secrets St. James Montego Bay
• Secrets Wild Orchid Montego Bay
• Jewel Grande Montego Bay Resort & Spa
• Zoetry Montego Bay Jamaica

While our focus remains on supporting our colleagues and guests currently on property, we are also committed to assisting local communities and contributing to Jamaica’s broader recovery efforts following this devastating weather event.

Please know that caring for our guests, colleagues and members and customers is always one of our top priorities. Hyatt hotels throughout Jamaica will continue to waive cancellation fees for reservations through January 31, 2026, as well as room rates for guests currently on property awaiting departure back home. If any reservations required pre-payment, guests will receive a full refund within the next 10 business days.

We sincerely apologize for the inconvenience this tropical system has caused and hope to welcome you back to the hotel once normal operations have resumed.”