Business
HND | Sep 16, 2021

Ibex expands to Honduras

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US-based BPI arives in Honduras with plans to hire 2,000 agents

The ibex Jamaica Customer Experience Delivery Centre, Campus.

United States-based outsourcing customer services provider, Ibex Global has begun constructing a contact centre in Tegucigalpa, the capital of Honduras.

When completed, the company plans to hire 2,000 people in the Central American country over the next two years. The Washington DC-based BPO provider announced that the new contact centre will be up and running in November this year.

In coming to Honduras, ibex has teamed up with Groupo Karim’s, a local real estate firm whose Altia business complex in San Pedro Sula, to build out its local operations. Groupo Karim is home to a dozen foreign call centres in the country.

Welcoming Ibex to Honduras

“It is with great pleasure that we welcome Ibex, an established leader in the BPO industry, to Honduras,” commented, Yusuf Amandi, CEO of Groupo Karim, as he spoke of Ibex’s foray in Honduras. At first, ibex will hire around 400 people for the contact centre but will increase the headcount as the months go by.

ibex CEO, Bob Dechant. (Photo: Finance Americas)

The American  BPO, which generated US$392 million in revenue for the fiscal year ending March 31, 2020, is offering a reasonably high salary to its staff in the Central American country.

“Total annual salaries for new employees operating the centre are expected to be approximately US$3 million during the first 12 months,” read a statement from ibex announcing its launch in Honduras.

With more than 27,000 employees across 32 delivery centres in countries including Jamaica, the Philippines, Nicaragua, Pakistan, and Senegal, ibex is one of the fastest-growing BPO firms in the Americas.

“In two short years, we have seen our nearshore and offshore capacity grow by 125 per cent. This has helped position ibex as a leader of BPO and CX services across both Nicaragua and Jamaica,” explained Bob Dechant, CEO of ibex.

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