Washington DC-based global Business Process Outsourcing (BPO) provider, ibex is further expanding its presence in Jamaica, opening a fifth site on the island.

The new site is based in Portmore, St Catherine and represents ibex’s second location in the sunshine city. The standalone BPO building is located in the GTECH office park.

With the addition of the new GTECH location, ibex will be adding approximately 1,500 new jobs for a total of over 3,000 employees in Portmore alone. Combined with its other sites in Jamaica that includes Ocho Rios and Kingston, the leading global provider of advanced outsourced CX solutions will employ over 6,500 individuals in Jamaica.

The ibex GTECH centre will deploy the company’s ‘campus model’, based on a university-style layout with sites within less than one square mile. The result of this purpose-built model for BPO is improved efficiencies and site services for employees.

New location will align ibex for further expansion

Commenting on the new location, ibex Senior Vice President of Operations and Country Manager, Jaime Vergara said it will enable the company to grow its presence in the parish of St. Catherine and align the BPO entity for further expansion over the next two years.

For his part, Bob Dechant, CEO of ibex noted, “We have found Jamaica to be an amazing market for new economy clients that have digitally native customers…As a result, we are growing faster than anyone else in the market with both work from home and work from site solutions.”

Continuing, Dechant explained, “I could not be prouder of the addition of this site as it is the fifth site ibex has opened in Jamaica in just five years.” He admitted that this past year has had its challenges, but ibex has overcome and triumphed by setting the gold standard for COVID protocols and resilience. At the same time, the ibex CEO reported that the company is continuing to win awards for its near-shore performance and growth.

ibex, which is listed on the NASDAQ exchange, provides services ranging from customer service, technical support, inbound/outbound sales, business intelligence & analytics, digital demand generation, and CX surveys & feedback analytics. The company also helps brands accelerate growth, decrease costs, and ignite valuable brand interactions anywhere along the customer lifecycle.