Company leverages island to accelerate technology-driven job growth, strengthen base of digitally enabled blue chip and new economy clients

Global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, ibex, has announced the opening of its new Campus location in Portmore, St Catherine, which is expected to create 1,300 digitally enabled jobs.

The new recruits will bring the company’s total employment on the island to more than 6,500 people.

“The tremendous growth being fueled by increased client demand, technology innovation and new wins with blue chip and new economy customers has helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the centre of the BPO 2.0 revolution,” said Jaime Vergara, senior vice president and Jamaica country manager, ibex.

“Not only has our growth accelerated economic development across Jamaica, but we are further positioning the country as a global shared services hub that is digitally transforming our clients’ customer experiences.”

Since opening its first site in 2016, ibex has invested capital of more than US$50 million in Jamaica, increased employment from 200 jobs to more than 6,500, and enhanced the overall health and quality of life for its employees by investing more than US$40 million in annual salaries. With the opening of Campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston. More than 500 of these positions are to be utilised to support ibex’s rapid growth in the company’s insurance sector.

ADDITIONAL GROWTH PLANNED BY END OF 2021

Currently hiring both on-site and work-at-home positions, ibex has plans for additional growth by the end of 2021. This includes new job creation to address the company’s staff augmentation efforts for IT outsourcing (ITO) services.

The company will leverage its Wave X technology suite to quickly ramp agent proficiency and accelerate its speed-to-green delivery operations. This includes deploying ibex Training Simulator, a virtual solution designed to accelerate agent learning and enhance customer engagement across digital and traditional communication channels. The company will also leverage the ibex Work@Home technology suite to drive cost savings, accelerate productivity and enhance the customer experience (CX) for clients, while providing agents the ability to work at maximum efficiency regardless of location.