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USA | Oct 11, 2021

Instagram testing feature to notify users of outages inside app

/ Our Today

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Instagram app is seen on a smartphone in this illustration taken, July 13, 2021. (File photo: REUTERS/Dado Ruvic)

(Reuters)

Facebook Inc’s Instagram said on Monday (October 11) it is testing a feature to notify users of outages or technical issues directly on the photo-sharing app, days after two outages disrupted the social media giant’s services.

The test will run in the United States and will go on for a few months, Instagram said in a blog post.

On October 4, a six-hour-long outage prevented the company’s 3.5 billion users from accessing its social media and messaging services, including WhatsApp, Instagram and Messenger.

Earlier on Monday, many users faced problems with Instagram, according to user reports on web monitoring group Downdetector.

Facebook, Whatsapp and Instagram logos are displayed through broken glass in this illustration taken October 4, 2021. (Photo: REUTERS/Dado Ruvic)

The company is also planning to roll out a feature that will help to make it easier for people to know whether their account is at risk of being disabled.

The social media giant, which has been the centre of memes and jokes on Twitter following the outages, is also grappling with former employee turned whistleblower Frances Haugen’s accusation that the company repeatedly prioritized profit over clamping down on hate speech and misinformation.

Haugen, who provided the documents that underpinned a Wall Street Journal investigation and a Senate hearing on Instagram’s harm to teen girls, has agreed to meet with Facebook’s oversight board in the coming weeks to brief them about what she learned while working at the company.

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