Plans unveiled to open 3rd call centre in Chaguanas

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions company, is expanding its footprint in Trinidad and Tobago.

The company today announced the planned opening of its new contact centre in the city of Chaguanas. The new facility will increase the company’s nearshore footprint in T&T to three call centres and more than 2,000 omni-channel customer support jobs.

Chaguanas is roughly 30 minutes from Port of Spain, the capital of Trinidad and Tobago and very convenient to the airport, hotels and several colleges/universities including University of Trinidad and Tobago and University of West Indies. Located outside the Caroni Bird Sanctuary, iQor newest multi-level, 40,000-square foot facility features 600 seats with expansions available.

There will be employee-friendly amenities throughout the contact centre. iQor is on schedule to open the call centre in January 2022.

The company is actively seeking irresistible people for work-in-office and work-at-home call centre positions in Chaguanas, Wallerfield and Barataria. People seeking a better employee experience are encouraged to visit iQor’s Trinidad Facebook page or the company’s career site at jobs.iqor.com

iQor Trinidad excited about the expansion

“We are excited to expand into Chaguanas and introduce ourselves to the local community,” said Dr William Huggins, vice president of operations for iQor Trinidad.

He added that “Chaguanas offers us the ability to tap into over 40,000 digital and socially savvy Trinidadians that are well suited to deliver a great customer experience for the world’s top brands”.

Like iQor’s Wallerfield and Barataria sites, which are near full capacity due to strong client demand, the Chaguanas location will offer a full range of omni-channel support such as voice, chat, email, SMS and social media support. These services are powered by the latest digital technologies including, intelligent automation, conversational AI and speech analytics that create a great employee and customer experience.

iQor says it employs 35,000 people, spanning nine countries, who are passionate about delivering an outstanding Omni channel customer experience for brands across the globe.

“Harnessing intelligent CX technology that can scale teams anywhere, iQor BPO solutions create happy employees and delighted customers,” the company said.