Iterum Connections actively recruiting talent from the greater Kingston area

Jamaica has landed another business process outsourcing (BPO) company, Iterum Connections, which has officially opened on the island.

This is the second BPO to officially open office in Jamaica in two weeks. Last week, London-based BPO company, Ventrica, regarded as a fast-growth multilingual customer service specialist, officially opened its office in Jamaica in the second city of Montego Bay.

Iterum Connections officially opened its office in Jamaica’s capital city of Kingston with a modern, environmentally friendly customer management centre that contains 900 workstations and the company is actively recruiting talent from the greater Kingston area.  

The site will be multi-dimensional in regard to its geographic reach. The new BPO centre will be servicing not only end-users in North America but agents will also be handling interactions for consumers in the United Kingdom.

Iterum Connections, headquartered in Panama, is regarded as the fastest-growing business process outsourcer in the Americas.

Iterum Connections boasting about its foray in Jamaica

The company is boasting that it is the first BPO operator to open a new contact centre facility in Jamaica since living in a pandemic reality. Chief Executive Officer of Iterum Connections, Miro Batista is overwhelmed at the positive reception at the new site in Jamaica.

He declared, “We are pleased with the response from the local community would be an understatement; our new site has been operational for some short time and response to employment opportunities has been very strong.”

“Following the first job posting for 100 associates, Iterum Connections received over 3,000 applicants,” the Interum Connections boss noted further.

This, according to Batista, “shows the motivation and enthusiasm that outsourcers like us are able to recoup from the Jamaican business environment.”

Iterum Connections reiterated its excitement of being the first BPO provider to set up in Jamaica since the pandemic’s outset and praised the efforts that the government has made to support the contact centre community.

According to Batista, “Jamaica is truly the standard for contact centre delivery. It should not be forgotten that it was the most favoured American nearshore destination in the annual Front Office Omnibus Survey by Ryan Strategic Advisory. It is a hotbed of excellence in all things CX, and we are both proud and lucky to be part of this dynamic.”

Batista spoke about the partnerships developed to make his company’s entry into Jamaica a seamless one.

“Without the ongoing partnership between the BPO sector and the highest levels of Jamaica’s government, it would have been nearly impossible for operators to provide seamless customer services to our clients and end-users near and far. We have been so grateful at the support that we have received in setting up shop by government stakeholders, especially in these challenging times,” he added. 

About Iterum Connections

In addition to Jamaica and its home country of Panama, Iterum Connections also has sites in Colombia.

The company supports clients across a variety of sectors, including FinTech, e-commerce, and telecommunications and manages customer interactions for the world’s leading brands, across the full customer life cycle: sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce and others.

Founded in 2019, Iterum Connections has rapidly increased in scale and was recently awarded a Frost & Sullivan award for Entrepreneurial Company of the Year in 2021. Its Jamaican expansion is testament to Iterum Connections’ ongoing ambition as their value proposition reads “The extra mile, Delivered”.