ChatFlow Limited, a Jamaica-made AI-powered customer engagement platform, has entered into a strategic referral partnership with Florida, USA-based Think Magik Solutions, LLC.

The partnership with the brand strategy and digital design agency headquartered in Boca Raton brings together brand experience and intelligent customer communication under a single ecosystem for shared clients.

According to the agreement, Think Magik will refer its health care, service, and e-commerce clients to ChatFlow for AI-powered customer engagement, including web chat, unified inbox, real-time sentiment analysis, predictive analytics, automated email, and voice AI. ChatFlow will handle all client onboarding, setup, and ongoing support directly, with Think Magik earning a recurring referral commission on each client that converts to a paid subscription.

The partnership addresses a growing gap in the market: businesses invest significantly in brand identity, visual design, and website development, but often lack intelligent systems to communicate with customers once those assets are live. Think Magik builds the brand. ChatFlow powers the customer experience inside it.

“What attracted me to this partnership is the alignment in how we think about brands,” explained Michael Mullings, founder and CEO of ChatFlow Limited.

“Branding doesn’t stop at the visual identity. It extends to every interaction a customer has with the business every chat, every call, every email. Think Magik builds the foundation. We activate it. Together, we’re giving businesses a complete system, not just a collection of tools,” he added.

ChatFlow’s platform is SOC2 Type II certified and HIPAA compliant, making it particularly well-suited for Think Magik’s health care clients, who require secure, audit-trailed communication systems for patient engagement. The platform’s sentiment analysis engine provides real-time insight into customer satisfaction, scored on a 1–5 scale, replacing traditional survey-based feedback methods that typically see low response rates.

The partnership launches with a focus on the healthcare vertical, where Think Magik’s HealthPro brand development service is actively expanding. Think Magik clients will receive a 14-day, full-featured trial of ChatFlow’s platform with zero setup required on the client’s end. The partnership is expected to expand to additional verticals, including e-commerce, real estate, and professional services, based on client demand.

“Branding isn’t just what you look like, it’s what your customer experiences at every touchpoint, including the ones that happen before you ever show up. Our partnership with ChatFlow extends the brand ecosystem into the conversation layer, so your AI-powered support isn’t just answering questions, it delivers your brand with the same consistency, tone, and intention we build into all the other elements of our brand kits. When your brand infrastructure is built right, it does the selling. ChatFlow makes sure it
keeps doing it, 24/7,” a release from ChatFlow outlined.