JAM | Jun 5, 2023

JMMB apologises as Moneyline system restored

/ Our Today

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JMMB Group’s head offices in Kingston, Jamaica. (Photo:

JMMB Bank is issuing an apology to its customers, advising that access to Moneyline, its online system, has been fully restored for its clients, following a system downtime that took place on May 31. 

Clients may now access their accounts on Moneyline and conduct banking transactions as usual.

Jerome Smalling, JMMB Bank CEO notes, “We would like to assure our clients that during this downtime, their personal banking information was not compromised at any time, and there was no unauthorised access to their personal information. We sincerely apologise for any inconvenience and frustration that these disruptions may have caused and appreciate your patience and understanding.”

He added, “As the financial institution that always has your best interest at heart, we understand the importance of providing uninterrupted banking service. This system disruption falls short of our commitment to deliver the usual superior client care to which you have been accustomed, and we thank our team for working assiduously to ensure that we can restore online service to our banking clients, who were impacted.”

In recognising the inconveniences caused to its clients, JMMB Bank is putting several measures in place to ensure that clients are not further affected.

Jerome Smalling, JMMB Bank CEO and head of JMMB Group’s banking business line. (Photo contributed)

As such, with immediate effect, the bank will temporarily waive the following transaction fees until June 30, 2023:

  • RTGS and ACH fees;
  • International wire transfer fees;
  • Manager’s cheque fee; and
  • Fees for foreign (local) cheques and foreign drafts.

In addition, in the spirit of its financial partnership commitment, JMMB Bank will reimburse clients who incurred late fees and charges, as a result of their inability to meet their third party payment obligations (such as utility bills) because of this system disruption, or conduct those transactions in-branch.

To facilitate this process, once clients are in receipt of those charges, they may contact their JMMB Bank representative or our Client Care Centre at 876-998-JMMB (5662). Clients are invited to reach out to the Client Care Centre if they have any questions.

“The JMMB team considers it an honour that you have chosen us as your financial partner. We thank you for your patience and understanding, and remain committed to providing a robust and reliable banking platform backed by the excellent service, you deserve,” shared Smalling.


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