JAM | Jun 2, 2023

JMMB online banking system temporarily out of service

/ Our Today

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The offices of JMMB in New Kingston.

JMMB Group Jamaica is advising customers that its Moneyline online banking system is temporarily unavailable.

In a statement on Thursday (June 1), JMMB’s CEO Jerome Smalling said that clients with JMMB bank accounts have been unable to conduct transactions on Moneyline and some transactions in-branch for the last 24 hours.

He shared that while his team has been working to restore access to customers, the bank is not yet able to state when access will be restored to customers.

Jerome Smalling, JMMB Bank CEO and head of JMMB Group’s banking business line. (Photo contributed)

However, Smalling noted that clients with JMMB Investments accounts can still access online services via

“We sincerely regret and apologise for the significant inconvenience that this has caused, as it falls short of our commitment to provide superior client care. I assure you that our team is continuing to work around the clock to restore your access to Moneyline, and we crave your ongoing patience and understanding. Of course, we will issue another advisory, via this medium, once your access has been restored,”

Jerome Smalling

JMMB says clients who incur late fees and charges, as a result of this service disruption will be reimbursed for those costs and are advised are advised to contact a JMMB representative once they are in receipt of those charges.


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