National Commercial Bank Jamaica Limited (NCB) is renewing a call for customers to, where possible, utilise its digital channels such as online banking and the mobile app for bill payments, transfers and balance checks.

In a statement this afternoon (March 21), the financial institution reiterated the call, particularly in light of an attempted robbery at one of its automated banking machines (ABMs) located at Bank House Mall in Mandeville, Manchester, earlier in the day.

SAFETY A PRIORITY

“We regret that this unfortunate incident resulted in a security guard on the premises sustaining injuries in the attack, and pray for his full recovery at this time,” the bank said.

“The safety of our staff, customers, and service providers remains our top priority, and, as such, we are actively assessing our operations to ensure that every measure is taken to protect their lives and safety.”

This latest incident comes amid growing concerns around violent robberies in the vicinity of banking institutions, following the weekend attack by gunmen on a team of Beryllium security guards transporting cash toa Scotiabank ATM in Portmore, St Catherine. Four security guards were injured in the resulting shootout, which came less than a month after a Beryllium security guard was killed and two others injured in a similar attack, also in Portmore.

The weekend incident reportedly resulting in the robbers making off with $23 million, while gunmen are said to have escaped with $10 million in fatal earlier fatal attack.

“We recognise the inconvenience this may cause, and appreciate your understanding as we prioritise the safety and well-being of all involved,” NCB said of the assessment it is undertaking following today’s incident.

“In the meantime, we will continue working closely with the relevant authorities and stakeholders toward the safety and security of our staff, customers, and service providers.

Thank you for your understanding and continued patience during this time. We remain committed to providing our customers with the highest level of service and will provide updates on any changes to our operations as soon as possible.”