Former itelbpo Group CEO Group Sebastian Tickle appointed president & CEO

There is renewed interest in the island’s business process outsourcing (BPO) sector with the formal launch of new a BPO company in Jamaica.

The new company, Segoso Caribbean, is a BPO nearshore outsourcing firm that is based in the second city of Montego Bay in St James. It is the local subsidiary of Sequium Asset Solutions, a privately held firm based in Marietta, Georgia in the United States.

Sequium Asset Solutions, which made the announcement, said Segoso Caribbean will operate in key contact centre verticals and channels: Travel & Leisure, Utilities, Telecoms, Retail, Financial Services, Inbound/Outbound Voice, Chat, email, Care, Sales, and Tech Support.

The company maintains a full site redundancy through its American offices.

Segoso Caribbean also houses Sequium’s captive site in Jamaica, which manages first and third-party collection services for its American client base. Sebastian Tickle, former group chief operating officer at itelbpo, has been appointed president and chief executive officer.

Tickle is a 23-year veteran of the Jamaican and English-speaking Caribbean BPO industries and was part of the original e-Services team, one of the pioneers of BPO in Jamaica and St Lucia.

Expansion plans already in place and moving forward

Segoso, which was established in October 2020, plans to expand its footprint in the Caribbean region. In fact, the island of Belize is its first market for expansion, which should get off the ground during the third quarter of 2021.

Segoso Caribbean is a privately-owned, nearshore outsourcing company with state-of-the-art facilities in Montego Bay and Brick & Mortar redundancy in Atlanta, Georgia. It has some additional 800 work-from-home agents spread across the southern United States.

The Jamaica-based BPO is internationally certified, having been PCI DSS L-1 attested, HIPAA certified and SOC 2, Type 2 compliant.

Commenting on the Jamaican launch, Segoso Caribbean Chairman Greg Schubert said: “We firmly believe that the mid-market is underserved by traditional large international BPO providers. Customers come to us because they need a team that is responsive, reliable, and gets the job done.”

Schubert added that, “engaging someone like Sebastian is a major coup for us. He will deliver the leadership and execution necessary for a successful global strategy and deliver the quality results that our customers deserve”.

Uniquely positioned to provide scalable support and resilience

For his part, Tickle remarked that, “as a Jamaican-US company with redundant facilities in the continental US, we are in a unique position to provide consistently scalable support and resilience by partnering with a superior local workforce in delivering some of the industry’s best customer care worldwide”.

He explained that Segoso Caribbean has established a tremendous infrastructure in Montego Bay that, when combined with the resources and financial backing of Sequium, “we believe we will be at the forefront of this industry in short order”.

Headquartered in Marietta GA, Sequium Asset Solutions is the leader in the accounts receivable management industry leveraging sophisticated Business Intelligence, Machine learning, Digital Communications and Human Capital to produce groundbreaking results for its customers. The company is recognised as a leader of innovation within the industry.