NWC to launch online ‘self-service desk’ for customers in February
/ Our Today
administratorThe National Water Commission (NWC), making moves to update its services as part of a drive to become a more customer-centric organisation, is to launch its new Customer Web Access (CWA) Portal next month.
The portal, to be hosted on the company’s website, nwcjamaica.com, is expected to act as a “self-service desk” for customers who want to get information about their accounts in real time.
“Customers will be able to access a summary of their account details, including billing, consumption and payment history for up to 13 months, and access the NWC’s iPay portal to make payments,” the NWC said.
“Additionally, those customers who would like to initiate requests for payment arrangements and updates to their contact information (namely mailing addresses, email addresses and telephone numbers) can do so via the CWA Portal. It will also facilitate customers with multiple properties to be serviced under one login profile.”
“Persons who do not have a physical TRN card may submit a certified letter from the Tax Administration Jamaica bearing their TRN information.”
National Water Commission
As part of the requirement to access the CWA Portal, customers will have to ensure that their Taxpayer Registration Numbers (TRN) and a government-issued ID are registered with the NWC.
The utility company said its customers were therefore encouraged to submit a scanned copy of their TRN cards and a government-issued ID to [email protected] or visit one of the NWC’s commercial offices with the documents to update their account information.
“Persons who do not have a physical TRN card may submit a certified letter from the Tax Administration Jamaica bearing their TRN information,” the NWC said.
Due to the ongoing impact of the COVID-19 pandemic, NWC customers have been encouraged to use the various portals provided by the utility company to pay bills and have their queries addressed “as we strive to adhere to the Disaster Risk Management protocols stipulated by the Government”.
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