Durrant Pate/Contributor

Sagility LLC., a leading provider of technology-enabled business process management (BPM) services to the US healthcare industry further expanded its footprint in Jamaica with a fifth location earlier in June.

The company is all set to showcase its brand new site in Angels, St Catherine, bringing to five, the number of sites across Jamaica.

Sagility has operations at 12-14 Worthington Terrace, Kingston 5 as well as 7 Saxthorpe Avenue, 118 Constant Spring Road, and 113 Constant Spring Road, all in the Kingston 10 area. The new site at Angels expands its nearshore operations and extend the Sagility’s footprint of award-winning services in Jamaica.

Sagility reports that it has emerged as one of the best places to work in Jamaica’s fast-growing BPM industry. The new site will seat nearly 1,200 employees and is expected to generate more employment in the parish of St Catherine.

New site a welcomed addition

Sagility currently employs more than 3,600 people out of its four centres in Kingston. The Angels site also comes as a welcomed addition to Sagility’s approximately 52  per cent of staff who reside in the parish of St Catherine, reducing commute time to under 20 minutes.

Sagility has been ranked in the top 10 best companies to work for in Jamaica in Glassdoor (2020) with an enviable employee net promoter score (NPS) of 60+. The new site will build on this ranking with its Metaverse technology in the security operation—the first contact center in the MJS Tech Park to install one.

The facility also houses a lactation room offering new mothers the added privacy they need and is also wheelchair accessible, runs on renewable energy, and is a paper-free building. The Angels site will begin operations this June and draw on Jamaica’s BPO expertise to provide robust nearshore operations to service Sagility’s clients in the United States.

Anand Biradar, Sagility’s head of delivery for the Americas, commented, “our Kingston centers employ experienced healthcare advocates who are well-aligned with the cultural nuances of the United States and demonstrate unmatched talent for customer service. The new Angels site will further leverage our talented resources and strengthen our nearshore operational excellence. Our site strategy ensures that none of our employees working from office would have to commute for more than 20 minutes.”

For his part, Ramesh Gopalan, group CEO of Sagility, remarked, “Jamaica has been a vital geography for Sagility’s nearshore operations, with immense potential for growth in the BPM sector. In recent years, technology innovation, including automation, has quickly moved Jamaica up the value chain as a BPO process excellence and innovation hub. We continue to build on that here.”

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimises the entire member/patient experience through service offerings for clinical operations, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

The Colorado-based Sagility has more than 30,000 employees across five countries and revenues of over US$500 million.