JAM | Jul 11, 2024

Sandals promoting emotional intelligence among management

/ Our Today

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Following Dr Daniel Goleman’s presentation at an emotional intelligence seminar facilitated
by the Sandals Corporate University, senior leaders of Sandals Resorts International led a moderated Q&A
session to discuss challenging topics. The session was attended by executives, directors, corporate managers and general managers for the brand. (Photo: Contributed)

Senior managers and leaders at Sandals Resorts International recently attended an emotional intelligence seminar with psychologist and bestselling author, Dr Daniel Goleman, at the Ochi Beach Resort and Spa in St Ann.

The session is part of a series of leadership seminars scheduled to take place in the coming months.

Goleman, author of the groundbreaking book ‘Emotional Intelligence‘, has changed the way people perceive intelligence, relationships, leadership, and high performance in business and beyond.

In his presentation, he said: “Emotional intelligence in the hospitality business is so crucial because interactions that guests recall are those that made them feel heard and cared for.”

Donna Yitshak, group loyalty and travel manager for Sandals Resorts International shares a
light moment with Dr. Daniel Goleman, internationally renowned author, as he signs a copy of his book
following his presentation on emotional intelligence at the Sandals Ochi Beach Resort and Spa. (Photo: Contributed)

“A meta-analysis conducted shows that emotional intelligence makes performance in any organization increase and engagement is elevated because employees feel great about their jobs and the people they work with. This shows that your effectiveness, irrespective of your IQ, is closely linked to how well you handle yourself and relationships,” he added.

He noted that the most successful leaders are strong in the areas of self-awareness, self-regulation, motivation, empathy and social skills and shared tips for improvement in these areas.

Ahead of a riveting discussion on emotional intelligence in leadership, Dr Luz Longsworth, senior corporate director for Sandals Corporate University (SCU) and Dr Daniel Goleman, guest presenter,
paused for a quick photo op. The session forms part of a series of seminars for leaders that the SCU has been. (Photo: Contributed)

At the end of the session, attendees were encouraged to ask questions to prepare themselves to better impact their operations.

Senior corporate director Dr Luz Longsworth expressed that the session was a success and inspired leaders to improve themselves and their teams, ensuring a positive and loving environment for guests.


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