Supreme Ventures Limited (SVL) says it is introducing a new omni channel customer support solution designed to improve customer service for its retailer network and gamers.
In a statement, SVL said the new cloud-based solution offers improved communication capabilities for managing customer queries and general interactions with its retail partners.
It also allows retailers to have increased access for support handling network-related challenges.
“Our goal is to provide our retailers and gamers with a winning customer experience at ever touchpoint,” said Dwayne Tulloch, SVP retail and customer operations at Supreme Ventures.
“The new solution provides a more streamlined way for customers to interact with Supreme through a user-friendly customer interface using modern technology. It was also designed with the needs of retailers and gamers in mind, providing them with an easier way to manage interactions with us from multiple touchpoints.”
SVL’s new customer service solution is available through a virtual assistant on Facebook, Instagram and on the Supreme Ventures website as well as through email and live agent support from 7am – 9pm daily.
Tulloch further hailed the capabilities of the upgraded system, saying: “We’re particularly excited that this new system and technology offer us enhanced reporting capabilities and will allow us to administer customer feedback surveys. Both augmented tools will enable us to do proper root cause analysis and resolve any challenges being faced by our retailers and gamers using data.”
The launch of the new customer service platform comes on the heels of the recent opening of the company’s flagship store in Twin Gates.
Xesus Johnston, CEO of Prime Sports Jamaica, a subsidiary of Supreme Ventures, emphasised the company’s commitment to continuously innovating and raising its own standards.
“We’re serious about being gamechangers and establishing Supreme Ventures as so much more than a gaming company. This latest investment reaffirms Supreme Ventures’ commitment to delivering world class service to our loyal retailers and gamers.”
The upgraded customer support system went live on August 1, 2022.