Reading Time: 3 minutesThe Colombian city of Barranquilla is leading the country’s growth prospects, drawing in more Business Process Outsourcing (BPO) companies and generating opportunities for the local economy.
Reading Time: 2 minutesMandeville-based real estate development company, K&T Development has liquidated its foreign currency loans from the Development Bank of Jamaica (DBJ), amounting to just over $1 billion.
Reading Time: 3 minutesMany legal experts in America are weighing in on the legal battle in which Sutherland Global Services has sued its competitor, Sitel, allegedly stealing confidential company information and using it to obtain business with at least one major customer.
Reading Time: 2 minutesGlobal leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, ibex, has announced the opening of its new Campus location in Portmore, St Catherine, which is expected to create 1,300 digitally-enabled jobs.
Reading Time: 2 minutesIndia-headquartered business processing outsourcing company, Hinduja Global Solutions (HGS) has revealed plans to hire thousands of workers in its operations around the world, including in Jamaica. The decision to add more staff comes as HGS is experiencing strong pipeline orders given the company’s growing clientele. HGS Chief Financial Officer Srinivas Palakodeti has disclosed that the company intends to hire more than 3,000 workers in the second half of the current fiscal year. HGS plans to allow most of its new hires to work from home given the COVID-19 safety protocols. No details were given about the number of workers the company intends to hire in…
Reading Time: 2 minutesThe Jamaican business process outsourcing (BPO) industry is suddenly seeing a shortage in talent, even as more foreign companies take root locally. The news comes at a time the industry is expanding significantly on the island. Earlier in 2021, the BPO association projected the opening of at least 10 call centres between July 2021 and March 2022. BPO sources say the situation could get worse if nothing is done immediately to get fresh recruits. Gloria Henry, president of the Business Process Industry Association of Jamaica (BPIAJ), warns that the crisis will only worsen in the near future. BPOs in Jamaica…
Reading Time: 3 minutesJamaica has been given a rating of ‘3’ in the International Trade Union Confederation (ITUC) Global rights index of 2022, meaning the country has regular violations of workers’ rights and is among the worst Caribbean countries to work. The ITUC Global Rights Index depicts the world’s worst countries for workers by rating countries on a scale from ‘1’ to ‘5+’ on the degree of respect for workers’ rights. A rating of ‘1’ indicates it is the best country to work and ‘5’ the worst country. This year’s rating indicated that Jamaica performed worse than it did in 2021, moving from…
Reading Time: 2 minutesiQor, a managed services provider of customer engagement and technology-enabled BPO solutions company, is expanding its footprint in Trinidad and Tobago.
Reading Time: 2 minutesHaving cemented itself in Jamaica, American business process outsourcing giant, Concentrix is gearing up to unveil a mega contact centre in the Colombian city of Medellin.
Reading Time: 3 minutesThere is renewed interest in the island’s business process outsourcing sector with the formal launch of new a BPO company in Jamaica.
Reading Time: 4 minutesThe COVID-19 pandemic has been challenging for global economies, however Jamaica’s investment opportunities continue to strengthen based on proactive public and private sector initiatives in several industries.
Reading Time: 3 minutesJamaica has been making significant progress in future-proofing and upskilling its workforce, particularly those in the business processing outsourcing sector.