Hired as ibex Vice President of Operations in Jamaica

Durrant Pate/ Contributor

ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions today announced that Nicola James has been appointed Vice President, Operations, of ibex in Jamaica.

She has been recruited from competitor, itel, where she was the Director of Operations. A highly accomplished and versatile BPO leader, James brings to ibex Jamaica a proven track record of exceptional results in management and customer service across diverse industries and multiple geographies. 

With over 18 years in the BPO sector, she has amassed a wealth of experience and expertise in driving operational excellence and exceeding client objectives. James will report directly to Tamara Ricketts-Brown, Senior Vice President, Jamaica Country Manager at ibex.

Welcoming James onboard

“We are pleased to have Nicola as part of ibex Jamaica,” declared Ricketts-Brown, who reported that throughout her career, James has demonstrated a strong commitment to leadership, fostering a culture of innovation, and adapting quickly to dynamic business environments. Her ability to motivate and inspire teams, leading them to achieve outstanding outcomes will make her a valuable addition to our organization.”

Prior to joining itel, James was an SBU manager at ACS, a Xerox company. She received her tertiary-level qualifications from Montego Bay Community College and the University of Technology.

For her part, James states, “I am delighted to be part of the ibex team and drive operations as we grow in Jamaica, ibex is known for creating an employee experience that in turn enables many of the world’s leading brands to provide the best experience for their customers. I’m excited to take on this new opportunity and aim to deliver excellence in all that I do at ibex.”

ibex delivers innovative BPO, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. 

Today, ibex operates a global CX delivery centre model of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.