Jamaican AI-powered customer support company ChatFlow Limited has secured J$4 million in funding from the Development Bank of Jamaica’s (DBJ) Boosting Innovation, Growth, and Entrepreneurship Ecosystems (BIGEE) programme.

ChatFlow is among a select group of innovators driving Jamaica’s digital transformation and global competitiveness through Cohort 3 of BIGEE. It secured funding in the form of BIGEE’s Patent Grant.

With this grant funding, ChatFlow will advance the protection of its intellectual property, including its Elysium Sentiment Engine and Liability Shield technology. These innovations are the core of ChatFlow’s platform, enabling enterprises to provide secure, empathetic, and multilingual digital support across websites, WhatsApp, social media, and e-mail.

“This grant is more than financial support; it’s validation that world-class intellectual property can and should be created right here in Jamaica,” Michael Mullings, founder and CEO of ChatFlow Limited, noted.

“The DBJ’s investment through BIGEE enables us to secure global protection for our innovations, making ChatFlow not just a Jamaican start-up, but a Caribbean technology company ready to compete on the world stage.”

Strengthening Jamaica’s innovation landscape

The BIGEE programme, funded by the Government of Jamaica and the Inter-American Development Bank, will foster an ecosystem where start-ups and SMEs can scale through innovation, IP protection, and market competitiveness.

DBJ’s award of the Patent Grant to ChatFlow directly supports Jamaica’s transition from a services-based economy to a knowledge-based, innovation-driven economy.

Already, ChatFlow has demonstrated measurable impact with enterprise and government clients in Jamaica, including the Spectrum Management Authority. The platform reduces customer wait time, with first-response turnaround moving from over an hour to under 30 seconds.

In other sectors, ChatFlow has helped businesses deflect up to 80 per cent of routine inquiries instantly, cut average customer wait times, and empower leaner support teams to scale without adding headcount.

Against this background, ChatFlow is quickly gaining traction with enterprises across telecommunications, financial services, logistics, and government. As such the company planning to expand into Latin America, North America, and the wider Caribbean market.

Intellectual property at the core of growth

“Patent protection is a critical pillar of ChatFlow’s long-term strategy. Its Liability Shield is designed to prevent AI hallucinations and protect enterprises from data leakage, and its patent-pending Elysium Sentiment Engine, which delivers real-time, dialect-aware emotional intelligence, are technologies that differentiate ChatFlow globally,” the company shared.

With DBJ’s patent grant, ChatfFlow aims to safeguard its assets through international licensing, foreign investment, and export growth. The patent grant also positions the company to secure even more growth capital, as it is currently preparing for a round of seed funding, targeting growth capital to scale across the Caribbean and Latin America.

Earlier in January, ChatFlow won the Jamaica Stock Exchange (JSE) Venture Capital Pitch Room Competition and copped J$500,000 as a result. The company also won the Caribbean Investment Forum Pitch Competition in August.

“DBJ’s support is proof that Jamaica can produce globally relevant deep-tech companies. We are proud to represent Cohort 3 of BIGEE and are committed to turning this grant into lasting economic impact through job creation, export earnings, and a stronger technology ecosystem,” Mullings stated.