Global business process outsourcing (BPO) and customer engagement technology solutions provider, ibex, today (June 28) announced the appointment of Tamara Ricketts-Brown as senior vice president and country manager of its Jamaican operations.

With more than 20 years of experience serving the retail, travel, finance and insurance verticals, Ricketts-Brown will lead ibex’s operations in Jamaica and report to executive vice president of operations, David Wilkerson. In her previous capacity, Ricketts-Brown led multiple departments, including HR, recruiting, facilities, security, and employee engagement.

Prior to joining ibex, Ricketts-Brown was with Sutherland Global Services for five years. Previously, she spent more than 13 years at Xerox in multiple senior-level roles, including division vice president.

Proven track record

Ricketts-Brown holds an MBA from the University of Sunderland. In welcoming her to the team, ibex chief operations officer, David Afdahl commented, “we are delighted to welcome Tamara to the growing ibex family. A dynamic operations leader with deep CX experience and a proven track record of success in managing and developing large teams, Tamara is the ideal person to drive our continued growth and success in Jamaica.”

In her response, Ricketts-Brown remarked, “I am excited to join ibex and lead the company’s fast-growing operations in Jamaica. ibex brings together the best talent, training, culture, and technology in Jamaica to deliver amazing customer experiences for many of the world’s leading brands. I look forward to applying my skills, expertise, and passion to build on ibex’s tremendous success by developing and implementing initiatives that create an even better experience for our employees and greater value for our clients.”

Since opening its first site in Jamaica in 2016, ibex has been recognised for its culture, employee experience and development, and service, having been selected as Best Place to Work for Women in Central America and the Caribbean by Great Place to Work, Nearshore Company of the Year by Nearshore Americas, and Central America and Caribbean Company of the Year by Frost & Sullivan.