Jamaica team raises J$1 million to help co-worker

Business process outsourcing (BPO) company, ibex  has announced that its team in Jamaica raised J$1 million to help pay for new prosthetic legs for teammate, Charmonique Willis.

Willis lost her legs when she was two years old and needs new prosthetics. The funds were raised under the company’s philanthropic programme, ibex Cares.

In addition to raising funds to help Willis, ibex is committed to the fight against breast cancer and plans to make a donation to the Jamaica Cancer Society later this year. The company also supports local children’s homes across the island and has donated educational tablets to various schools.

ibex recently celebrated the fifth anniversary of ibex Cares, which supports local communities where the company operates. This year, the programme will be responsible for giving more than J$250,000 in donations to local charities and causes.

Willis and ibex overjoyed

Responding to the donation, Willis commented: “I would like to thank ibex and all my co-workers for this wonderful gift… . This company treats you like family. I love and appreciate ibex for all they have done.”

For his part, Jaime Vergara, ibex SVP and Jamaica country manager, responded: “We are all so proud of our team here in Jamaica for their overwhelming compassion and generosity for our dear friend and colleague, Charmonique.

Vergara remarked that, “ibex cares about our people and has a long history of giving to help support the communities where they live and work”. 

ibex is a leading BPO in Jamaica with six facilities, including Ocho Rios, Portmore and Kingston and is growing across multiple vertical markets, such as travel and hospitality, insurance, finance, retail, and others.

This growth is helping to further reinforce Jamaica’s position as a global shared services hub that is digitally transforming our clients’ customer experience. ibex operates a global CX delivery centre model consisting of 34 operations facilities around the world.