Yoni Epstein, the CEO of intel, a leading BPO operator in Jamaica, is assuring that it is in a position to service clients and that its employees are being made as comfortable as possible while they go about their work.

Below is his full statement:

Jamaica’s BPO industry remains strong and united, even in the wake of the devastating effects of Hurricane Melissa. At itel, we are deeply committed to maintaining stability and continuity for our employees, our clients, and our communities during this challenging time.

I am pleased to confirm that our Kingston operations are fully functional, continuing to deliver seamless business continuity for clients both locally and across the globe. Our Montego Bay site is in the final stages of preparation for re-launch on Thursday, November 6th, and we are excited to welcome more of our team members back on-site.

Our employees have always been our number one priority. We have already welcomed hundreds of staff members back to our Montego Bay office, where we are ensuring that everyone on-site has access to meals, clean water, and ongoing welfare assessments. We are deeply proud of their resilience and dedication in the face of adversity.

To further support our team, we have established a Relief Line to gather information on our employees’ welfare and have launched a donation campaign to our international partners to assist those most affected. We are immensely grateful to our leadership and support teams who have been working tirelessly around the clock to restore our facilities and operations, enabling our employees to resume work, generate income, and regain a sense of long-term stability.

We are equally thankful to the many employees who have volunteered their time and energy to help clean up and rebuild our facilities. Their collective strength and commitment truly embody the spirit of itel and the resilience of Jamaica’s BPO community.

Together, we will continue to rise, rebuild, and serve—stronger than ever.