CIBC Caribbean has warned clients and the general public of increased attempts by fraudsters to gain access to their personal information, especially by telephone.

The regional bank notes that in recent days people have reported that they have been receiving calls which display the bank’s logo with the caller seeking to entice recipients of the call to reveal or confirm personal banking details. 

Those calls have come via Google Meets and various other social media applications and from an email address resembling cibccustomer***@gmail.com**. 

The bank has again strongly emphasized that those are all fraudulent attempts and strongly advises that it does not reach out to clients in such a manner or ask them to provide personal banking details via such methods.

CIBC Caribbean warns the public not to engage with the imposters and to report all suspected fraudulent activity immediately to the bank’s Fraud Team – [email protected] –  sharing a screenshot of the call. Clients who are approached can alternatively contact the bank via telephone using the contact number on the back of their card, especially if they realise they have shared any information with the imposters. 

The bank stressed that its representatives will never contact customers via social media, text message, email, or telephone to instruct a client to download a remote desktop application, request them to click on a suspicious link, or request sensitive information, such as:  One-Time Verification Codes (OTVC), Personal Identification Numbers (PIN),  Card number, CVV, or expiration date, email addresses and passwords or login credentials (Password and/or UserID).

The bank has assured the public that it is committed to protecting their personal information through robust client protection systems, but notes that clients must themselves continue to be vigilant in a joint effort with the bank to keep their account information safe .